bat77 Privacy Policy

1 Introduction and Purpose

bat77 ("we", "our", or "platform") is an online gaming and betting platform in Bangladesh. We are fully committed to protecting the privacy of our users' ("you" or "member") personal information.

This privacy policy ("policy") applies to the bat77 website bat77.lat and explains what information we collect, how it is used, and the steps we take to protect your information. By using this website you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

bat77 provides services only to users aged 21 and above. We do not knowingly collect information from minors. If any minor's information is found in our system, we take immediate steps to delete it.

2 What Information We Collect

When you register on the bat77 platform and use our services, we may collect the following types of information:

2.1 Information Provided Directly by You

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Information provided when contacting support

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Website browsing activity and page visit history
• Login time and session information
• Information collected through cookies and similar tracking technologies
• Gaming activity history and transaction records

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive information from authorized third-party verification services. This information is always processed securely and used only for relevant purposes.

3 Purpose of Using Information

bat77 uses your personal information for the following legitimate purposes:

• Account registration, verification, and management
• Processing financial transactions — deposits and withdrawals
• Improving service quality and providing a personalized experience
• Providing and responding to customer support services
• Complying with applicable laws, identity verification, and fraud prevention
• Complying with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations
• Implementing responsible gaming policies and providing support to problem gamblers
• Informing you about promotional offers and updates (based on your consent)
• Diagnosing and resolving technical issues
• Ensuring the security and integrity of the service

4 Information Sharing and Disclosure

bat77 never sells your personal information to third parties or provides it for commercial purposes. However, information may be shared in the following specific circumstances:

4.1 Service Providers

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure maintenance. These partners are bound by strict confidentiality agreements and may only use information for specified purposes.

4.2 Legal Obligations

We may be required to share information with relevant authorities under a court order, regulatory directive, or applicable law.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such circumstances.

4.4 With Your Consent

Outside of the cases mentioned above, we will not share your personal information with any third party without your explicit consent.

5 Cookies and Tracking Technology

bat77 uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the platform. Without them, the platform cannot work properly.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with our website and to improve our service quality. This information is aggregated and not individually identifiable.

5.3 Managing Cookies

You can control or reject cookies by changing your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

6 Data Protection and Security

To ensure the protection of your personal information, bat77 applies industry-standard security measures:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, protecting information from third-party access.
• Secure Servers: All information is stored on secure, access-controlled servers.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.
• Regular Security Audits: Our systems undergo regular security testing.
• Staff Training: Our staff receive rigorous data protection training and are bound by confidentiality agreements.
• Password Hashing: User passwords are always stored using strong hashing algorithms.

While we strive to ensure the highest level of security, data transmission over the internet is not entirely risk-free. We therefore ask you to keep your login credentials private and to contact us immediately if you notice any suspicious activity.

7 Data Retention Period

bat77 retains your personal information only for as long as it is necessary:

• All account information is retained while the account remains active.
• Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
• Financial transaction records are retained for a specified period in accordance with applicable law.
• Information required to comply with anti-money laundering regulations may be retained for an extended period.
• Once the retention period ends, information is securely deleted or anonymized.

8 Your Rights

As a bat77 user, you enjoy the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you. Through a written request, you can obtain a copy of your information.

8.2 Right to Correct Information

You can contact us to correct any inaccurate or incomplete information held in your account.

8.3 Right to Delete Information

In certain circumstances, particularly where there is no legal obligation to retain it, you may request the deletion of your personal information.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications or other specific purposes.

8.5 Right to Data Portability

If you wish to leave bat77, you may request a copy of your information in a structured format.

To exercise the above rights, please contact us through the means listed in the contact section below.

9 International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred to another country, we ensure that adequate data protection measures are in place in that country. For international transfers, we use standard contractual clauses and similar safeguards.

10 Third-Party Links

If the bat77 website contains links to external websites, we are not responsible for the privacy policies of those sites. You are advised to read the privacy policy of any third-party site before visiting it.

11 Responsible Gaming and Use of Information

bat77 is committed to responsible gaming. We may analyze your gaming history and behavior to identify potential issues and provide appropriate support. This use of information is solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Changes to This Policy

bat77 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you by email or through a notice on the platform. Continued use of the platform after the updated policy takes effect will be considered your acceptance of the new policy.

The latest version of this policy will always be available on this page. We recommend that you review this policy regularly.

13 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your information rights, please contact us through the following:

To learn more, visit our About Us page, Terms and Conditions, and FAQ page.